| Frequently asked questions... |
|
Is a bathing cap obligatory?
No because the water at Caldea is never re-used.
Once water has flown through the lagoons, it goes into the river ie there
are no filters hairs can block!
Personal bathrobes are admitted
but not sandals. Why?
It is a question of hygene. Caldea does
everything possible in order to keep dirt out of the centre. You may
buy latex socks at the reception or rent sandals at the Club for free.
What's the difference between the
Main Spa and the Caldea Club?
There are installations in the Club that do not exist in the Main Spa. Caldea accepts only up to 30 persons
at a time in the Club which guarantees you peace and quiet even if the Main
Spa gets crowded. You receive a personalised treatment at the Club and
the rental of a bathrobe, sandals and a towel is included in the price.
Persons in the Club have free and unlimited access to the installations of
the Main Spa but people from the Main Spa do not have access to the Club.
I need a 500.- pts coin to open
my locker in the Main Spa. Do I get my money back?
Of course. When you retrieve your clothes,
the coin is returned.
is an official
agency of Caldea. Would it be cheaper if I made my reservations directly
at Caldea and the hotel instead of going through them?
No, our services are free. There
is no surcharge at the hotel or at Caldea. What's more, we save you from making various international calls, will give an unbiased opinion
on Caldea's programmes and on the hotels. Find out
more about us.
Why is there no hotel at Caldea?
The major shareholder of Caldea is the commune.
In order not to compete with the existing nearby hotels, it was decided not
to add yet another hotel. This, in fact, is to your advantage as you
can choose a hotel according to your taste and budget.
I have medical problems. Can
I still go to Caldea?
Caldea is not a medical centre and there is
no medical inspection at the beginning of your program. However, we
advise you to seek your doctor's advice.
Who wrote the music that is played
during the sound and light show at Caldea?
It is the sound track of the film 1492 by Vangelis.
With the proper plug-in or recent browser, you'll be able to hear an extract
on our user's guide page.
Why are children under 5 not admitted
to Caldea?
Caldea is a centre to relax in and therefore
tries its best to keep noise at a minimum.
I lost my electronic entrance card
to the Main Spa and had to pay 1'000.- pts upon leaving. Why?
It is the cost price of an electronic card
that registers your entrance and departure time.
Mycosis (athlete's foot) is a problem
in many aquatic centres. What does Caldea do about it?
Firstly, a specialised cleaning team disinfects
all the floors at Caldea every night. Second, you will find a foot spray
with disinfectant near the changing rooms. Caldea has not received
any complaints concerning mycosis up to this present date.
I can't swim. Can I till go
to Caldea?
The maximum water depth at Caldea is 1m30 but
if you cannot swim, stay near the edges of the lagoons.
How long can I stay at Caldea?
3 hours with an entrance to the Main Spa, 4
to 5 hours in the Club depending on the programme.
Can I stay longer ?
Of course! Just remember that if you have an
entrance to the Main Spa, you will have to pay 400.- pts for evey extra half
hour. The Club on the other hand is a priviledged area and the staff
will not come after you shouting "come in nº 4, ... your time is up!"
or anything similar.
Are the treatments included in the
time at Caldea?
They are in the Club unless you chose extra
treatments, in which case you get extra time. In the Main Spa, the time
is added ie if you have a massage, you can stay an extra hour without surcharge.
And what if I have lunch or dinner
at Caldea?
If you spend 10,00 E or more at the Oasis restaurant,
you can stay 1 extra hour without surcharge.
If I'm following a 1 to 5 day programme at the Club and therefore can stay at
Caldea for 5 hours per day. Can I come for, let's say, 2 hours in the
moring and 3 hours in the afternoon?
No, you cannot split the 5 hours. However,
nobody will say anything if you stay an extra hour or two because you had
lunch at the Oasis restaurant at Caldea.
Is it better to have a massage before
or after swimming and relaxing in the pools?
It is a question of preference but most people
prefer to have their massage last.
Are shorts permitted?
As the water at Caldea is never used twice,
shorts are permitted.
Does Caldea have a nudist area?
Andorra, being a conservative country, does
not allow nudism, not even top-less bathing.
Do I have to reserve my time of
entrance?
Main spa:
The main spa has a maximum capacity of 500
people and when the spa is full, extra people are let in only when others
come out! We recommend reserving your
entrance on week-ends and during the holiday season.
Club:
You must reserve your entrance time for the
first day. You can make your reservation here.
Can I reserve treatments once I'm
there?
If there's room then yes. However, we
strongly recommend that you reserve any additional treatments in advance.
More FAQ's to follow
