Our Holiday Apartments and Chalets in Arinsal, Pal and in Encamp, Andorra
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How to reserve your holiday rental with us
as well as extras (ski passes, bus tikets, entrances to the Caldea spa etc.)

All you need to do is arrange your plane tickets.  We'll handle everything from there!
We can arrange for transfers to and from all major airports right to your property, reserve ski passes, ski hire, fishing licenses, entrances to Caldea etc. With the rental of your apartment or chalet, you get a reduction on your ski passes and on entrances to Caldea too!

Before you reserve:
  1. Choose the property or properties you would like to rent as well as the dates. Before reserving, make sure the property is available for the requested dates! (see Prices & Availability above). 
  2. Choose your payment mode (see below).
  3. Fill out and send us the reservation form (see below)    We will confirm your reservation in 24 hours (working days).
  4. You may reserve extras such as ski passes, ski rental, airport transfers etc. when reserving your property or at a later date.    However, in order to get the preferential rates, you must reserve them prior to your arrival. You can reserve "Extras" at any time without re-entering your credit card details here.
To reserve:

There are 2 ways to reserve your property: either online or by fax:

  • If you would like to reserve online using the secure SSL reservation form: Click here
  • If you prefer to print the form on paper, fill it out by hand and fax it to us: Click here (form is in PDF format)


Paying for your apartment or chalet:


You have three different ways in order to pay for the rental of your apartment or chalet:  by credit card, by bank transfer or by postal order:

1) Payment by international credit card (Visa, Mastercard etc. except American Express):

      Reservations paid for by credit card will be processed within 24 hours (working days).

  1. Fill out the secure inscription form and include your credit card number and expiry date.  You may also provide us the credit card information via phone or fax.
  2. Once we receive your reservation form, we will charge 50% of the total amount on your credit card.
  3. We will then send you the confirmation of your reservation along with the instructions to find your apartment or chalet within 24 hours (working days).  A person will meet you upon arrival to show you your property and to give you your keys.
  4. The balance will be charged on your card 28 working days prior to your arrival. If you have changed credit cards in the mean time, please provide us with your new credit card details here.

2) Payment by bank transfer or postal order (charges at your own cost):

      Reservations made by bank transfer or postal order will be confirmed once the transfer has arrived. 
      Please allow at least 5 working days for the transfer to go through!

  1. Upon reception of the inscription form, we will send you a preconfirmation of your reservation  valid for 7 working days.  If we do not hear from you within 7 working days, we will automatically cancel your reservation.
  2. When you receive our preconfirmation, make a bank transfer or postal order equivalent to 100% of the total amount. Please sending us a copy the bank receipt by fax, along with your name, the apartment you reserved and your arrival date.
  3. When we receive the transfer, we will send you the confirmation of your reservation along with the instructions to find your apartment or chalet within 24 hours (working days).  A person will meet you upon arrival to show you your property and to give you your keys.

Postal address:

Hola Andorra SL
Fiter Rossell ave. nº 73
AD700 Escaldes
Principality of Andorra.  Send us an E-mail.


Important notice on credit cards:  no credit card transaction is 100% fraud proof. 
We use SSL , one of the most secure systems on the internet.  Your browser will inform you that you are entering a secure site when clicking on our secure reservation form (unless you have the option turned off!).  We do not actually charge your card using the internet.  We use the conventional method via telephone (just like any restaurant, hotel or shop) and have not received any complaints from our clients concerning their credit cards up to this date.

Sending credit card information over the net is always a bit delicate but remember that in the vast majority of cases, the fraud takes place once the credit card details reach their destination and NOT whilst being sent over the internet. 

Doing so to reserve your apartment is risk free as all reservations are handled by us. We are an official agency here in Andorra:
Hola Andorra SL
Register of commerce of the Andorran Gov't  nº 921536W
Under contract with the International Bank Banca Mora of Andorra for credit card processing, authorisation number 992-080424.

However, we do not recommend giving your credit card over the net for services and items proposed by some unknown "cyber-company".




Special Offer!
-10% on ski passes, -10% on entrances to Caldea, -20% on ski and snowboard rental!

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Our properties:

Reservations, Prices & Availability:

In Arinsal (Vallnord)

In Pal (Vallnord)

In Encamp (Grandvalira)

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Special rates when you buy an apartment + ski pass package!

Remember that with the rental of your apartment or chalet, you also have a 25% discount ski rental and 10% on Caldea, Europe's largest recreational spa. If you would like to have the discounts, reservations must be made prior to your arrival.

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